First Gulf Bank (FGB)-FAB (Post Merger)
FGB merged with NBAD in 2016 to form First Abu Dhabi Bank (FAB)
FAB, the UAE’s largest bank and one of the largest financial institutions.
Challenge
FGB Training Department were using text training courses as well as empowering external stakeholders training. These text training manuals & methods were primitive,were time consuming in general and not cost-effective in particular.
Solution
DIGITSOL created an Online Training Platform wherein the training content was formated and made interactive and user-friendly to achieve the Bank’s staff training needs. This Online E-Learning module included using Creative Writing, Photography, Videography and highly interactive training modules where the end-user can browse through the contents having intermittent multi-choice quiz, at his own pace of learning and then at the end of the e-learning session attempting a related multi-choice test which is timed, scored and logged by the Training Department to enable it to analyse further training needs of the staff and possible career growth paths based on the results of these tests.
Results
Thus, with the Online Staff Training Portal, the Bank’s Training Department could load content in a user friendly and interactive format. This portal would also support presentations and video content. The staff could log into the portal at their workstations, view the presentation content and then also test their knowledge through a subsequent online multi-choice test which could score them. On completion of the training, the Training Department would receive a log of the staff completing the training (along with the duration) and also their scores.
From The Client
FGB Training Department thus had a huge cost-benefit in terms of staff man-hours (as this was in-house training at the workstation) and cost especially in view of the economies of scale given the high volume staff training headcount and frequency.
FGB HR can monitor the activity and scores on the training portal to analyse the staff training activity and thus accordingly plan the career paths and further training plans for the staff so that the return on investment is substantial in terms of adding value to the Organisation’s human capital.
